Reservations FAQ

We understand the importance of online reservations in today's world - that's why we have invested in a very intuitive and user friendly online reservations module that was recently added to our website. Most travel plans are made online - add BuffaloAirportLimo.com to that growing list of online travel sites that offer "one stop shopping".

We would appreciate your online reservation! The more online reservations we receive, the lower we can price our services to you - saving you money in the end. If you book online, we don't have to pay a reservationist to take your order and that time can be spent on enhancing the overall buffalo airport transportation service we provide to you.

That being said, let's answer some of your common questions or concerns.

Is your company legitimate?

Of course - we are just as legitimate as Expedia, Orbitz, AAA, or any other travel company you may come into contact with during your trip. We are members of the National Limousine Association.

See our about us page.

Feel free to give us a call at any time to speak with our customer service agents. We are an authorized & licensed ground transportation provider by the Buffalo Airport.

We are professionals at what we do. We track all incoming flights - if you're flight is late or delayed, we'll know about it.

Please call us if you miss a connecting fight - ok we would not know that!

I called and received a different price than what is online. Why is that?

We encourage you to book online. Just as an airline offers lower fare rates for online reservations, so do we. You can save 10-15% or more by placing an online reservation with us! In addition, online reservations cut down on error rates because you are entering your information directly into our booking and dispatch system.

Are you a broker?

No! We are not a broker or an agency! We are the actual transportation provider. YOU ARE NOT DEALING WITH A THIRD PARTY! We do not employ any independent contractors. All of our vehicles are owned by us and all chauffeurs are employees. We are a disabled U.S. veteran owned business.

Is it safe to book online at BuffaloAirportLimo.com? Is my personal information protected?

Yes! All reservation and personal information is protected with the highest level of encryption available - so rest assured all credit card information is protected with your online reservation.

Who should use your reservation system?

Anyone who would like to save time & money - and who doesn't like that? We encourage everyone to use our new online reservation system. It is an especially useful tool for overseas customers, travel agents, corporate travel offices and those who make all other reservations online such as flight reservations and hotel accommodations.

You don't have to be tech savvy or a computer wizard to make an online reservation with us. Our website and reservation module was built with ease of use and navigation in mind. Give it a try, you'll be surprised how easy it really is.

What should I have ready to make an online reservation?

Your flight information, pickup and drop off information and times should all be handy for you to refer to as well as any major credit card (we accept Visa, Mastercard, AMEX & Discover).

Our system automatically calculates pickup times for return back to the airport! In other words, we will get you to the airport AT LEAST 1.5-2 hours before your flight. If for some reason you do not like the system generated time, please call us with your reservation number (which will be provided to you at the completion of your reservation) so that we may change the time for you.

Your pickup time to the airport is BASED ON YOUR OUTGOING FLIGHT TIME!

How far in advance should I make an online reservation?

PLEASE make your online reservations as soon as possible! When you make your hotel booking, flight booking...that is the perfect time to reserve your car service! WE REQUIRE ONLINE BOOKINGS TO BE MADE MINIMUM 24 HOURS IN ADVANCE.

We prefer reservations to be booked weeks or months in advance but know that is not always possible with business travel, family emergencies and things of that nature.

If you need service in less than 24 hours PLEASE CALL OUR OFFICE DIRECTLY FOR IMMEDIATE ASSISTANCE/DISPATCH.

Do you offer coupon codes and other discounts for online reservations?

Yes. Please check our website daily for coupon codes and special deals we may be running to stimulate online sales. The more automated our front end processes become, the better pricing and service we can offer to you.

I don't see my hotel listed in the drop down box.

If you are traveling to Niagara Falls from the Buffalo Airport and do not see your Niagara Falls hotel, simply select the appropriate city and enter the address of your hotel. Your price will be quoted online and you may proceed to make an online reservation!

Do you ever decline online reservations? Do you overbook?

No. All online reservations are immediately confirmed and assigned a reservation number. You can then log on to our system and print a receipt and view your reservation details. In certain circumstances, usually involving a stretch limousine on weekends, we may contact you in the rare case a vehicle is unavailable. Please ensure you provide us with a current cellular telephone number when traveling.

Are tolls included in online reservation quotes? Are there any hidden charges?

ALL TOLLS ARE INCLUDED IN OUR RATES! There are no hidden charges. Any fees or upgrades you may choose are clearly displayed before you submit your reservation and receive your instant confirmation.

We ask you tip your chauffeur in U.S. cash 15-20% of your total bill as appropriate for services rendered.

What is your cancellation policy?

We have a $25 non-refundable cancellation fee for buffalo airport limo service. You will be able to view our complete terms and conditions with option to print before you complete your online reservation with us. You cannot complete your reservation without certifying that you have read and agree to our terms and conditions.  

Do you provide car seats? Will you store my car seat?

No we do not. Please be sure to bring your own child car seat if necessary/needed.
We do not store car seats.

I don't see my city in the drop down box. Do you service my city?

If for some reason your town or city is not listed, please call our office for guidance and to make a reservation. We do service many areas and not all may be loaded into our reservation module - please be patient - we are working on this! If you are located within 15 miles of a city, please use the nearest city price rate. We will contact you if there is a problem with your Buffalo airport car service request.

We are having a:

•  wedding
• meeting
• convention
• family reunion
• ...etc

and want to use one company for all of our ground transportation needs. Everyone is coming in to Buffalo Airport at different times. Can we get a discount for online reservations so everyone can book online by themselves?

Absolutely. Please contact our office staff to be set up with a Group or Corporate discount code to enter during the reservation process. We will create a unique discount and code only available to travelers of your function. For example, your group may be having a convention in Niagara Falls and you would like to offer your members a discounted Buffalo Airport Car Service. Call us with the amount of travelers you expect and we will create a discount code for you to pass on to your functions coordinators.

Likewise, if you are a heavy business traveler who would like to utilize our services several times per month - please contact us for a discount code.